Second-Hand Goods

Looking for affordable products in 100% working condition?
Then you have come to the right place.

Save money and explore open-box items. Still undecided? Don't worry. You have 30 days to get to know the product and can return it within this period. Simply complete the online form. You can find full return instructions here.


Open box

Unsealed

  • Full 24-month warranty, just like a brand-new item.
  • Only opened or tested items.
  • Always includes complete accessories.
  • Packaging may be opened, damaged, replaced with generic packaging, or missing.
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The stated warranty periods apply to both VAT-registered business customers and end consumers.

What condition will the item arrive in?

Opened – what does this actually mean in practice?

Smartphones

Do second-hand smartphones have visible flaws or damage such as a cracked screen or scratches?

Items in the "Open-box" category are completely free of defects; the only difference between brand-new and open-box items is usually the packaging. As for as-new smartphones, these may have been used briefly by a customer, meaning faint hairline scratches might be present. Used items usually show more frequent or visible cosmetic marks, but remain fully functional.

How do second-hand smartphones perform in terms of functionality and performance?

All second-hand smartphones are always fully functional, delivering the exact same performance as brand-new devices. Cosmetic marks do not affect device functionality in any way.

What condition is the battery life in on second-hand smartphones?

As-new or used electronics may have slightly reduced battery capacity.

Does the packaging of a second-hand smartphone include all accessories?

Yes, second-hand smartphones always come with complete accessories. With used items, non-original components may have been used to complete the set.

Do I get a warranty on a second-hand smartphone?

Open-box smartphones are just like new, which is why we offer a full 24-month warranty. As-new items come with an extensive 21-month warranty. Since used smartphones are also fully functional, we provide a 12-month warranty on them as well.

What condition are used smartphones in and why are they so popular?

The "Used" category excludes any smartphones with chipped corners, dented edges or other mechanical damage. You never have to worry about receiving a smartphone with a cracked screen, damaged casing or stubborn, permanent dirt.

Tablets

Do second-hand tablets have visible flaws or damage such as a cracked screen or surface scratches?

Items in the "Open-box" category are completely free of defects; the only difference between a brand-new device and an open-box one is usually the packaging. As-new tablets were used briefly by a previous owner, so you may find faint hairline scratches on the device. Used items feature more frequent or visible cosmetic flaws, but remain fully functional.

How do second-hand tablets perform in terms of functionality and performance?

All second-hand tablets are always fully functional, delivering the exact same performance as brand-new devices. Cosmetic marks do not affect device functionality in any way.

What warranty do I receive on second-hand tablets?

Open-box tablets are just like new, which is why we provide a full 24-month warranty. As-new items come with an extensive 21-month warranty. Since used tablets are also fully functional, we provide a 12-month warranty on them as well.

Used tablets are far from past their prime. Why is that?

The "Used" category excludes any tablets with chipped corners, dented edges or other mechanical damage. You never have to worry about receiving a tablet with a cracked screen, damaged casing or stubborn, permanent dirt.

Gaming PCs

Is there any risk of performance loss with second-hand gaming PCs?

No, opened, as-new and used gaming PCs deliver the exact same performance as brand-new machines.

What condition is the cooling system in on second-hand gaming PCs?

Just like their overall performance, the cooling system on these computers remains fully functional and efficient.

Do second-hand gaming PCs have visible cosmetic flaws?

Opened gaming PCs are completely free of flaws, as-new units may show slight hairline scratches, and used systems might have more noticeable marks; however, these cosmetic imperfections never impact functionality.

Laptops

What is the battery health like on second-hand laptops and MacBooks?

As-new and used electronics may have slightly reduced battery capacity.

What condition are the keyboard, touchpad, ports and screen in on second-hand laptops and MacBooks?

All of these components work just as perfectly as on a brand-new device. As-new and used items might have minor cosmetic signs of wear, such as scratches, scuffs or light smudges, but these never affect how the device works.

Do I get the original accessories with a second-hand laptop or MacBook?

Second-hand laptops and MacBooks always come complete with genuine, fully functional accessories. The packaging is generally original only for brand-new and opened items; as-new and used laptops arrive safely packed in a replacement box.

What condition are used laptops in?

We never include laptops with heavily dented corners or any structural damage in our "Used" category. You will never receive a laptop with deep scratches, keyboard imprints on the screen, or permanent dirt marks.

Graphics cards

Do second-hand graphics cards have visible physical damage?

Bent parts, cracks or damaged connectors? Absolutely not. Second-hand graphics cards never feature major defects that could affect performance.

Can I rely on a second-hand graphics card to work properly?

We fully guarantee the functionality of all our second-hand products. Opened graphics cards are like new, which is why we provide a full 24-month warranty. As-new items include an extensive 21-month warranty. And because our used graphics cards are also fully working, you get a 12-month warranty for total peace of mind.

Smartwatches

Can I tell from the display or strap whether a second-hand smartwatch has been previously owned?

Open-box smartwatches show no significant signs of wear. Any imperfections are limited to truly minimal scratches. As-new and used items may feature minor cosmetic flaws, such as scratches or scuffs, but these do not affect the device's functionality in any way.

What condition is the battery life in on second-hand smartwatches?

As-new or used electronics may have slightly reduced battery capacity.

Do the sensors and tracking features on a second-hand smartwatch work just as well as on a brand-new device?

Yes, open-box, as-new and used smartwatches are fully functional, just like brand-new products.

Used smartwatches tick along like new ones. What condition are they in?

The "Used" category excludes any smartwatches that cannot be used normally, such as those missing a strap or charging cable. You will also not find any smartwatches with cracked screens here.

Televisions and monitors

Can second-hand TVs and LCD monitors have poorer picture quality or other visible defects like dark spots or backlighting issues?

Second-hand TVs and LCD monitors are fully functional, just like brand-new products. We offer open-box, as-new and used TVs free from any display defects, but at much lower prices.

Can I expect working ports and interfaces on a second-hand TV/LCD monitor?

All necessary ports on second-hand goods are fully functional. Any defects are purely cosmetic; these typically involve minor scratches and scuffs around the ports.

Is the screen or frame of a second-hand TV/monitor damaged?

Open-box items have minimal defects. As-new items show slight cosmetic marks such as faint scratches on the frame or display. Used TVs or LCD monitors have more visible signs of wear, but you can still use them without restriction and comfortably enjoy your favourite films or games.

What condition are used TVs and monitors in?

None of our used TVs and monitors have image defects, cracks or scuffs on the display. You can rest assured you receive a well-maintained and fully functional device.

Wireless headphones

If someone has used the wireless headphones before me, will I receive new ear tips/ear pads?

Ear tips and ear pads are either brand new or thoroughly cleaned and sanitised.

Can previous use affect sound quality, connection stability, or battery life?

Second-hand wireless headphones deliver balanced, distortion-free sound and offer the same stable connection as brand-new models. Like any open-box or used electronics, battery capacity may be slightly reduced.

What condition are used headphones in?

Our selection of used headphones never includes models with cracks or scuffs on the charging case or earbuds, nor any items that cannot be cleaned. You can always count on receiving a well-maintained, fully functional device.

Games consoles

Can I expect fully functional buttons, joysticks, and ports on a second-hand games console?

Yes, second-hand games consoles are undamaged and work just as well as brand new units.

Does an as-new or used games console include all the accessories that come with a brand-new model?

You get all essential, fully working accessories with as-new or used games consoles. Used items may come with non-original cables.

What condition can I expect from a second-hand games console?

Items in the "Open-box" category are completely free of defects; the only difference between an open-box product and a brand new one usually comes down to the packaging. As-new games consoles may have seen brief customer use, so fine scratches might be present. Used games consoles can show more frequent or visible cosmetic marks, but they remain fully functional.

LEGO and building sets

Can an opened Mystery Box be returned?

No, unfortunately this is not possible.

LEGO notice

Are all the pieces included?

Yes, the set is complete. The bags containing the bricks are sealed in their original packaging and ready to build.

What condition is the packaging in?

The box may be opened, damaged, or scuffed. This does not affect the building set itself.

Are the pieces used or worn?

The pieces may have seen brief use, but they remain fully functional and do not affect building the model. Minor cosmetic marks may be present.

Are instructions included?

Yes, the instructions are included. They may be provided in printed form or electronically (available to download online).

Large appliances

Is there a risk that second-hand large appliances perform worse than brand-new ones?

Second-hand white goods are fully functional just like brand-new appliances, with no functional defects whatsoever. If an item has suffered damage to key components, our service centre always inspects it thoroughly. Only then is it approved for further use.

Should I expect any defects?

Items in the "Open-box" category are completely free from defects; the only difference between a brand-new appliance and an open-box one is non-original, alternative packaging. With like-new white goods, you might occasionally spot cosmetic flaws such as light scratches or dents on visible surfaces. Used washing machines, tumble dryers, dishwashers, and fridges may feature more frequent or noticeable cosmetic flaws on visible surfaces or other parts of the appliance, but they remain completely functional.

Coffee machines

Are second-hand coffee machines fully functional in every respect?

Yes, second-hand coffee machines are fully functional, just like brand-new models.

What condition can I expect if I order a coffee machine from the "Used" category?

Used products may show more noticeable cosmetic flaws, such as internal dirt or heavier scratches. However, these blemishes do not affect proper operation. We never sell mechanically damaged coffee machines or items missing essential accessories needed for normal use.

Vacuum cleaners

What condition can I expect if I order a vacuum cleaner from the "Open box" category?

Vacuum cleaners in the "Open box" category are in pristine, like-new condition. The only difference is the opened packaging.

What condition can I expect if I order a vacuum cleaner from the "As new" category?

As-new vacuum cleaners are clean and fully functional. You might find superficial scratches on the surface. Minor, non-essential accessories like small cleaning brushes may be missing.

What condition can I expect if I order a vacuum cleaner from the "Used" category?

These items show signs of use, potentially including slight dirt from previous use, surface scratches or scuffs. They might not include the complete set of original accessories, but they always come with everything required for operation.

Food processors and blenders

What condition can I expect if I order a food processor or blender from the "Open box" category?

The products are like new; the only difference may be in the packaging.

What condition can I expect if I order a food processor or blender from the "As new" category?

They are fully functional, but you may spot slight signs of wear like minor scratches, and minor accessories may be missing.

What condition can I expect if I order a food processor or blender from the "Used" category?

Used food processors and blenders are tested, fully functional and thoroughly cleaned. However, the surface may show deeper scratches or scuffs from use. They might not include the complete set of accessories.

Printers

Is there a risk that second-hand printers will not work as well as brand new ones?

Second-hand printers are just as fully functional as new devices and have no functional defects whatsoever. If key components sustain damage, the product is always inspected at our service centre. Only then is it approved for further use.

Should I expect any defects?

Items in the "Open-box" category are completely free of defects; the only difference between a new device and an open-box product is non-original packaging. "Like new" printers may show minor cosmetic flaws, such as slight scratches or dents on visible surfaces. Used devices usually feature more frequent or noticeable cosmetic flaws on visible parts or elsewhere on the unit, but remain fully functional in every respect.

Is toner/ink cartridge included?

We supply our open-box and like-new printers with toner/ink cartridges. We remove these from used devices to prevent any potential damage.

Checked: The label that guarantees satisfaction

What do you get when you buy items labelled "Checked"?

Complete peace of mind. We take great care to ensure your order arrives in flawless condition. That is why we check the quality and condition of the packaging thoroughly, especially for personal care and hygiene products. In these cases, we carry out an extra inspection to make sure everything inside is in perfect order. If we find any damaged packaging, our technicians thoroughly inspect the item, repackage it, and apply the "Checked" label. Only then do we dispatch it to you. Leave any worries to us and enjoy your new purchase to the fullest.

3 key pillars of "Checked" items:

  • Full warranty, just like a brand-new item.
  • Complete package contents and accessories.
  • Unused item in as-new condition.
Quality guarantee

Could I receive a faulty or unhygienic item?

Every item undergoes a rigorous quality and functionality inspection. It may be a product that a previous customer opened, viewed, and returned. That is precisely where our team of experts steps in. The "Checked" label guarantees that the item is unused, fully functional, clean, and in pristine, as-new condition.

Which products undergo this thorough inspection?

You will find the "Checked" label primarily on personal care and hygiene items. We understand that these products are for personal, intimate use. That is why we go the extra mile to guarantee your satisfaction. These include toothbrushes, oral irrigators, shavers, epilators, baby products (such as breast pumps), and manicure or pedicure tools.

Garden equipment

What condition will garden equipment arrive in?

Like-new and used items show signs of wear and dirt that cannot be removed through standard cleaning and maintenance. Cordless tools will likely have slightly reduced battery capacity through prior use, so they will not match that of a brand new or unsealed device. We fully test all items, and they come with a 21-month warranty for like-new models and a 12-month warranty for used models.

Tools

What condition will unsealed and like-new tools arrive in?

Unsealed items are as good as new. Like-new items show minor surface scratches, have any removable dirt cleaned off, and include essential accessories such as drill bits or driver bits. However, cleaning accessories or minor packaging may be missing. Like-new tools may also show slightly reduced battery capacity.

What condition will used tools arrive in?

Used products show signs of wear, such as scratches, scuffs, and reduced battery capacity. Accessories may be non-original or missing – particularly consumables, drill bits, and similar items.

Additional services available

Extended warranty

Enjoy up to three extra years on top of your standard warranty. We will repair faulty products free of charge or replace them with a new one.

More information

Initial setup

Save time on setting up and installing your new device. Leave it to our experts – they handle everything for you.

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Screen protection

Protect your smartphone from damage. Choose your preferred screen protector and keep your display shielded straight out of the box.

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Gift wrapping

Leave the gift wrapping to us. We pack your items professionally in a gift box that is sure to delight you and your loved ones.

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