Klarna at Alza | Alza.at

What is Klarna and how does it work?

Klarna is a new payment option available at Alza, giving you a secure and fast way to pay for everything you want to buy. It’s up to you whether you use Klarna as an online payment processor or take advantage of one of their delayed payment options. Klarna offers a 30-day payment delay . No matter which method you choose, you’ll be covered by Klarna’s Buyer Protection, and your personal data is carefully safeguarded against misuse.

How do I pay with Klarna?

Browse and select your products on our e-shop or in the mobile app as usual.
Add your selected items to the shopping cart, and once you have all the required products in your cart, proceed to the next step to choose your payment method.
There, select Klarna as your payment method.
If you choose to pay later, you will have you will have 30 days to complete your payment. You can easily pay the invoice online or via the Klarna mobile app.
If you wish to return any items, you can mark them in the Klarna app and pause the invoice until your return has been processed. Klarna will update your invoice as soon as we receive the returned goods.

About Klarna

Founded in 2005 in Stockholm, Klarna was created with a clear mission: to fundamentally change the payment experience for shoppers and sellers. In the last 15 years, the world has evolved—but Klarna’s goal remains as relevant as ever: making payments as simple, safe, and above all, smoooth as possible. So that everyone can shop how they want and pay how they like.

FAQ

What happens if I can’t pay on time?

If you need help, Klarna’s customer service is available 24/7. You can use the Klarna Live Chat in the Klarna app for assistance.
My order wasn’t delivered. What happens to my payment?

Please follow these steps:
1.
Make sure you haven’t missed any delivery notifications from your courier.
2.
Use the tracking number provided to check the status of your delivery. If your order truly hasn’t arrived, please contact us to resolve any issues.
3.
Once you’ve contacted us, report the problem in the Klarna app or here. Use the “Report a problem” option and select “I haven’t received my delivery.”
4.
Once you’ve reported the issue, Klarna will pause your payment until we find a solution together. You won’t need to pay Klarna until your goods have been delivered. For more on Klarna’s Buyer Protection, click here.
I want to return an item but can’t get to the post office. What should I do?

Please contact us so we can work out a solution together. Don’t forget to mark your return in the Klarna app or here so the invoice is paused while the return is processed. Click “Report a return” in the app to do this.
I placed an order, but the item can't be delivered. What should I do?

Please contact us so that we can find a solution together. If the goods have already been shipped, please pause the invoice in the Klarna app or here. You can do this by clicking on “Report a return” in the app.
I have more questions about Klarna. Who can I contact?

For any additional questions, please contact Klarna directly. Here you will find direct links to Klarna’s customer service and privacy policy.

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