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Branch Alza Shop 24/7 – Karlsplatz, 1060 Vienna

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Shop is open

16. 8.
Today
Nonstop
17. 8.
Tomorrow
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18. 8.
Tuesday
Nonstop
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Wednesday
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20. 8.
Thursday
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Friday
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22. 8.
Saturday
Nonstop
Getreidemarkt 1
1060 Wien
Our sales specialists are ready to assist you Monday through Friday from 8:30 to 18:30, and on Saturdays from 8:30 to 18:00. You can pick up your order even outside opening hours – if we place it in an AlzaBox.
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Branch Benefits

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Collection in 24/7

AlzaBox is available around the clock, 24 hours a day, 7 days a week. Enter the authorization code or scan the QR code from the box screen via our app to pick up your shipment.

Velké zásilky

Large parcel pickup

Large shipments, such as refrigerators and televisions, can be easily picked up in the presence of our specialists.

Free delivery or 1,85€

Delivery to the branch is free, if you have an active service AlzaPlus+, if you do not have the service, you will pay 1,85€.

Utilize Our Services and Advice

Get expert advice or use our services like extended warranties, installment payments, screen protector installation, or data transfer and more.

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Experience the Apple Ecosystem

Come and experience the best customer service. Discuss with an Apple expert who will help you find the most suitable solution.

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Pickup via App

Save time and click on your way, more information about pickup via the app can be found here.

Not in the mood to visit the store right now? Don’t hesitate to use our AlzaBox pickup stations, which you’ll find all over Vienna—near your home, workplace, or daily errands.

All About AlzaBox

Additional information

How does 24/7 pickup work?

For orders with pickup at Alza Shop Karlsplatz, we always prepare items for collection in the AlzaBox, which is accessible 24/7 either inside the store or via a separate entrance at Papagenogasse 1. Use the code from your e-mail or SMS to open this entrance. If your order contains larger items or the AlzaBox is full, your order will be ready for pickup inside the store during regular business hours.

What is an AlzaBox?

Simply put, the AlzaBox is a pickup locker located within the Alza store. The key difference? You can't manually select it as a delivery method. Your order is automatically routed to the AlzaBox when you choose "store pickup" and it meets size/price criteria. Learn more here.

What are the store’s opening hours?

Alza Shop Karlsplatz - Getreidemarkt 1, 1060 Vienna
Opening hours:
Mon - Fri: 8:30 - 18:30
Sat: 8:30 - 18:00

Visit during opening hours for expert consultations or services like warranty extension, screen protector installations, and more.

AlzaBox 24/7 - Papagenogasse 1, 1060 Vienna
Opening hours: Nonstop

The AlzaBox is located inside the shop. You can pick up your order at any time, even outside of store opening hours, as it is accessible via a separate entrance from Papagenogasse 1. You will receive a code to open this entrance by email or SMS along with the confirmation that your order is ready for pickup.

Where can I find the AlzaBox for 24/7 order pickup?

The AlzaBox is located inside the shop. Your ordered items can be collected at any time - even outside regular opening hours - through a separate entrance at Papagenogasse 1. You'll receive an access code via e-mail or SMS when your order is ready for pickup. Collect your order by entering the pickup code on the AlzaBox screen, or scan the QR code using code using our Alza app for contactless access.

How long is my order held for in-store pickup?

Orders are reserved for 3 days. To extend your reservation period, please contact us

Is parking available at the store?

The store doesn't have dedicated parking space, but you may use street parking or garages at the nearby Technical University.

How can I save time with my pickup?

Use our Alza for a faster pickup. The app allows you to initiate pickup in-store or scan a QR code to open the AlzaBox contact-free. For more details, click here.

Can I return items at the store?

Yes, we accept returns at the store and are happy to help with exchanges of faulty products. You can also file claims online. Please bring your proof of purchase and order number with you.

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