Gift exchange? Easy!
We know that sometimes a gift just doesn't hit the mark. That's why, at Alza, you can exchange any product marked with the Unwanted Gift Exchange service for a voucher to purchase something else on alza.at until .
valid until
How does the gift exchange work?
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Choose an item marked with the Unwanted Gift Exchange" service.
Confirmation that the service applies can be found under the product image and in the first step of the shopping cart.
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You can return the gift by
If you don't like the gift, you can return it return it unused and undamaged by . You can also exchange unwanted gifts at our Vienna store.
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Get a voucher
for your next purchase on Alza.at.Once we receive your unopened and undamaged item, we will automatically send you a voucher for your next Alza.at purchase..
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Use the voucher to buy
something elseYou can use your voucher to purchase a different gift or product. The voucher is valid until .
* In the case of used and damaged products, the value of the voucher is reduced as per our terms and conditions.
How do I return or claim my purchases?
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Create a claim online in your account or bring the item to our Vienna store.
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Pack the goods carefully and clearly write the case number, including letters, on the parcel.
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Drop the package off at your nearest post office to send it back to us.
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Select Send on the screen and enter the case number on the display.
FAQ
You obtain it when you purchase a product on the alza.at e-shop from to and tick the "Unwanted Gift Exchange for a Voucher" service in the cart. The offer only applies to products where the service is shown in the product description and in the shopping cart during checkout and order confirmation. You can find the full text of the terms of service here.
If you return goods that were purchased as brand new but are now in poor or devalued condition, you’ll be offered a reduced-value voucher depending on its wear, or the item will be accepted for €0 and disposed of responsibly. Items intended for personal care or hygiene cannot be returned if used or degraded, i.e., showing signs of use. You can find the complete terms and conditions here
This offer applies to all customers who meet the conditions of this service.
- This offer applies only to products for which the service is offered in the cart, that is, in the process of placing and confirming the order.
- Gift vouchers, licences, electronic content, perishable goods, and goods for which the statutory right of withdrawal cannot be used cannot be returned.
- Custom or modified goods (e.g. Alza Individual PC builds, products with installed screen protectors, etc.) cannot be returned.
You have two options: either within the statutory right of withdrawal within 30 days of delivery of the product, or within the framework of this service, when the product must be returned after the expiry of the 30-day period for withdrawal, but no later than . To return your item, simply fill out our online return form. aus.
If the product was insured, its full value will be refunded.
- For qualifying returns, Alza will refund the item’s value as a voucher for a future purchase on Alza.at.
- You can redeem the voucher under the stated conditions until its expiry date.
- If you return an item that was purchased with a voucher, Alza will again refund it in the form of a new voucher equal to the returned item’s value.
The cost of services already provided, such as customisation, initial setup, screen protector application, or other add-on services, cannot be refunded.
- In the case of statutory withdrawal.
- In case of damage.
- If the conditions for the service are not met, e.g., the item is damaged, incomplete, or used.
