Contact form - services

Try our cookies Alza.cz a. s., Company identification number 27082440, uses cookies to ensure the functionality of the website and with your consent also to personalisage the content of our website. By clicking on the “I understand“ button, you agree to the use of cookies and the transfer of data regarding the behavior on the website for displaying targeted advertising on social networks and advertising networks on other websites.

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You can revoke your consent to the processing of cookies. In connection with our company's cookie processing, you also have the following rights: the right to access cookies, delete, modify, supplement and correct them, restrict processing and the right to lodge a complaint with the Office for Personal Data Protection. Read more about your rights.

For even more detailed information about how we process cookies, please see our Personal Data Protection Policy.

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What do you need help with?

Goods Orders & Payments Claims & Returns Services Other

Extended warranty 60-day return option Instant replacement First start

All information and answers regarding the extended warranty can be found at this link: Extended Warranty.

Can I extend the warranty retroactively?
- Yes, the warranty can be extended for the full duration of the statutory warranty period, provided the service is currently available. It is also possible to extend the warranty after a damage claim.
Does the service cover mechanical damage?
- The extended warranty, like the statutory warranty, covers manufacturing defects. Mechanical damage is not included.
If I’m subject to VAT, will I receive a credit for the full purchase price?
- No. If you are subject to VAT, the credit amount will be reduced by the VAT.
Can you lend me a replacement product during the repair process?
- At the moment, we do not offer replacement products during the repair period under the extended warranty.
How do I properly file a claim?
- For correct procedures on returns or claims, visit our Returns & Claims page.

Didn't find the answer to your question? Feel free to contact us via the chat feature in the lower right corner of the page.
Our virtual assistant Alzee or one of our experienced team members will be happy to help you. Sie haben die Antwort auf Ihre Frage nicht gefunden? Sie können sich gerne an unseren Chat wenden, den Sie in der rechten unteren Ecke der Seite finden, indem Sie auf die Schaltfläche unten klicken.
Unsere virtuelle Assistentin Alzee oder unsere erfahrene Live-Kollegin beraten Sie gerne.

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