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Interested in reviews of Alzacafé Espresso, zrnková, 1000g? It got 4.3 out of 5 stars from our customers. Find specific customer reviews of Alzacafé Espresso, zrnková, 1000g below. We will appreciate if you also share your experiences with Alzacafé Espresso, zrnková, 1000g after purchasing.
Hello, thank you for your review. I am sincerely sorry that you were not satisfied with the quality of the coffee. Coffee quality is an absolute priority for us and we take your opinion very seriously. We investigated the situation internally and unfortunately it was indeed a specific batch that had a quality control failure. This batch is no longer in stock and has been withdrawn from further distribution. At the same time, we have taken additional measures to ensure that a similar situation does not arise in the future, even though we have been carefully monitoring quality for a long time. We will contact you and replace the coffee or offer another solution to your satisfaction. We are sorry that we did not meet your expectations. Your feedback is important to us and helps us improve our products and processes. Thank you for bringing the problem to our attention and I apologize again. Have a nice day, Ondřej - Alza expert
the grains are on the edge between light brown and dark brown, so some are already overburnt and there are also some broken grains in the package
As for the greasiness of the grains, also on the edge
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Reply from Alza
05/12/2025
Hello Martin, thank you for your review and for including the photos - it helps us a lot. We are glad that you like the coffee overall. At the same time, we are sorry to hear about your experience with some overly dark to burnt grains and the occurrence of broken pieces. This is definitely not the standard we want to deliver. We have forwarded your comment to the roastery and are checking the batch from which you received your purchase to ensure that a similar situation does not occur again. On the question of the oilier grains - a slight oiliness is natural in darker roasts, but even here it should be within acceptable limits. If you would like a replacement package or a closer inspection, please email us - we will be happy to make it right to your satisfaction. Thank you again for your feedback and we wish you continued enjoyment of your coffee. Have a nice day, Ondřej - Alza expert